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Current shop production time is 3-5 business days plus shipping time. A customer service representative is available Monday through Friday from 8:00 am CST to 5:00 pm CST. Call 682-708-5428 during store hours. You may also text me on my cell phone at 682-240-8314 for fast response if needed. Please direct all questions or changes to your order by emailing our customer service representative at firstname.lastname@example.org with your order number as the subject. If you have a question regarding operations and policies please refer to Terms of Agreement.
- Heel Lilies will ship from the United States. Current shop production time is 3-5 business days. (Not including shipping time). In order to expedite your order quickly we will only ship to the address that you submit during checkout. Please make sure and check your default address when using PayPal. Heel Lilies does ship worldwide (see international disclosures below). Heel Lilies shipping method is first class mail via USPS. Heel Lilies does not assume liability for the following: delivered packages, lost packages, stolen packages, postal delays, or damaged packages. Once the item is scanned into local sorting facility or marked “picked up” Heel Lilies will not be held responsible for packages beyond this point. You can upgrade your shipping to priority or express for an additional fee (domestic only).
- International Shipping Disclosure- In compliance with import and export shipping laws each package will have full value on customs forms. Import duties, VAT taxes, & other custom fees are NOT included in the purchase price or shipping price. We encourage you to visit your country’s custom fees prior to making this purchase. Items will not be refunded due to “refused” or for non-payment of import taxes. Also, tracking will not update once it leaves the United States on international destinations. Please allow up to 6 weeks for your item to arrive before considering it “lost.” Visit this link for more information. http://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info