RETURN POLICY

CANCELLATIONS, RETURNS & WARRANTY

  • Cancellations may be approved if the item has not yet been stamped. Due to our prestigious  production time this must almost be an immediate request. Items may not be canceled after 24 hours or after an item has been stamped.
  • Refunds will not be granted until funds have cleared via Etsy or PayPal.
  • Orders will not be canceled/refunded due to customer's failure to notice current production time.
  • Returns are granted case by case. Given the intellectual process of creating and stamping personalized or custom orders all sales are final. We do offer a list of items that can be returned if the following criteria applies.
    ---An item that is not personalized
    ---Heel Lilies™ must be notified within 24 hours upon “delivery”
    ---Tracking of returned item must be provided to Heel Lilies within 48 hours of “delivery”
    ---Refunds will only be submitted after the item has returned to Heel Lilies
    ---Item is in the same condition as it left Heel Lilies upon arrival
  • Partial refunds are deemed necessary by shop owner’s discretion. This could apply if you are not completely satisfied by the item. (Restrictions do apply).
    ---Customer must pay for the cost of shipping, packaging, and the cost of supplies.
    ---Heel Lilies™ must be notified within 24 hours upon “delivery”
    ---Tracking of returned item must be provided to Heel Lilies within 48 hours of “delivery”
    ---Or you may receive a gift certificate or Heel Lilies credit if preferred
  •  Heel Lilies™ offers a free warranty on our items for 60 calendar days from the date item was purchased. Buyer must return the item at their cost and Heel Lilies™ will return the new piece at our cost.
  • We offer a lifetime warranty on our jump rings and necklaces (not including sterling silver) if your item “comes apart.” You must return the item to Heel Lilies™ for repair and pay $5.00 for shipping and handling charges. Please send the $5.00 shipping and handling fee via PayPal at heellilies@gmail.com. Once you have sent your payment please notify Heel Lilies customer service & Include in the subject line: Repair Request. Please note that the item itself will not be replaced but repaired only.
  • At any time you can return any item to Heel Lilies™ for a free polishing and shine treatment. You will be required to pay $5.00 for shipping and Handling. Please follow the same procedure as above for this service. Your item will be replaced with new jump rings and split rings and polished and shined at no charge other than the shipping and handling.
  • Errors made by customer are replaced at the cost of supplies and new shipping. Please message me for your item cost if this applies to your order. We understand that we all make mistakes.
    ---Heel Lilies™ must be notified within 24 hours upon “delivery”
    ---Tracking must be provided to Heel Lilies within 48 hours of “delivery”
  • Any errors made on my behalf are 100% replaceable within 48 business hours. Your item will take precedence over all other orders and shipped priority (domestic only).
    ---Heel Lilies™ must be notified within 24 hours upon “delivery”
    ---Tracking must be provided to Heel Lilies™ within 48 hours of “delivery” that the item is being returned